Terms of Service

1. The agreement

In these terms, "we", "us" and "our" mean RedAI Studios Pty Ltd (ACN 700 870 695), an Australian company. "You" means the person using the service, and where you are using it on behalf of an organisation, it also means that organisation and you confirm you are authorised to bind it.

"Service" means this website and any software product, mobile application, API or service we make available, including Aurasync and Sportrack.

You accept these terms by creating an account, downloading or installing an app, or using the Service. If you do not accept them, do not use the Service.

Our Privacy Policy forms part of these terms and explains how we handle personal information.

2. Eligibility and accounts

Minimum ages differ by product because the products differ. They are set out in the annexes. Where an annex sets no minimum age, you must be at least 16, or have the consent of a parent or guardian who accepts these terms on your behalf.

You are responsible for:

• the accuracy of the information you give us when you register;
• keeping your credentials confidential and not sharing your account; and
• everything done through your account, whether or not you authorised it, unless it results from our failure.

Tell us promptly at support@redaistudios.com if you believe your account has been accessed without your permission.

3. Your licence to use the app

We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Service for its intended purpose, on devices you own or control, for as long as you comply with these terms. That is a licence, not a sale — we and our licensors keep ownership of the software.

You must not, except where the law expressly permits it despite this clause:

• copy, modify, translate or create derivative works of the Service;
• reverse engineer, decompile or disassemble any part of it, or attempt to derive its source code;
• rent, lease, lend, sell, sublicense or otherwise make it available to a third party;
• remove or obscure any proprietary notice; or
• use it to build a competing product, or to train a machine-learning model.

4. Acceptable use

You must not use the Service to:

• break any law, or infringe anyone's rights including privacy and intellectual property rights;
• upload material that is unlawful, defamatory, harassing, abusive, or that depicts the abuse or sexualisation of children;
• upload malware, or attempt to gain unauthorised access to any system, account or data;
• probe, scan or test the vulnerability of our systems without our written permission;
• scrape, crawl, harvest or bulk-extract data, or use automated means to access the Service beyond any published API limits;
• impose an unreasonable load on our infrastructure, or interfere with anyone else's use of the Service; or
• misrepresent your identity or your affiliation with any person or organisation.

If you find a security vulnerability, please report it to security@redaistudios.com rather than exploiting or publishing it. We will not pursue good-faith research reported to us privately and given a reasonable time to fix.

5. Your content and your data

You keep ownership of everything you put into the Service. We claim no ownership of your content, and we do not sell it.

You grant us a limited licence to host, store, copy, transmit, display and process your content, but only to the extent needed to operate the Service for you, keep it secure, provide support, and comply with the law. That licence ends when your content is deleted, subject to backup cycles and any retention the law requires.

You are responsible for having the right to provide the content you upload, including where it contains personal information about other people.

Deletion, export and retention are covered in sections 8 and 9 of the Privacy Policy.

6. AI features and their limits

Parts of the Service use artificial intelligence, including large language models, to summarise, draft, classify and answer questions. How that works and what is sent where is set out in section 4 of the Privacy Policy.

AI output can be confidently wrong. It is generated by a statistical model, not retrieved from a verified record, and it can be inaccurate, incomplete or out of date. We present it as a draft or a suggestion for you to check.

Do not rely on AI output as the sole basis for any decision with medical, legal, financial or safety consequences. Where a product supplies information of that kind, the relevant annex says so specifically.

7. Third-party data and services

Some features depend on data or services supplied by third parties — sports data feeds, broadcast schedules, maps, payment processors, and systems you choose to connect.

We take reasonable care in selecting suppliers, but we do not control them and we do not warrant that third-party data is accurate, complete or continuously available. If a supplier changes or withdraws a feed, a feature that depends on it may change or stop.

Where you connect a third-party system to the Service, your use of that system is governed by its own terms, not ours.

8. Fees, subscriptions and refunds

Some parts of the Service are free and some are paid. Prices, inclusions and billing periods are shown before you purchase, and prices are in the currency displayed at checkout.

Subscriptions renew automatically for the same period until cancelled. You can cancel at any time, and the cancellation takes effect at the end of the period you have already paid for. Unless the law requires otherwise or we say so, we do not refund the unused part of a period.

Purchases made through the Apple App Store or Google Play are billed by Apple or Google, not by us. Cancellation, renewal and refunds for those purchases are handled through your store account under the store's own policies. Deleting an app does not cancel a subscription bought through a store.

We may change prices. For an existing subscription, a price change takes effect at the next renewal and we will tell you before it applies, so you can cancel first.

Nothing in this section limits your rights under the Australian Consumer Law — see section 12.

9. Advertising

Some of our consumer products may in future be supported by advertising. If and when that happens:

• we will update the Privacy Policy and the app-store data declarations before ads appear, not after;
• advertising will never be based on health or other sensitive information, in any product, in any form; and
• the commitments in section 5 of the Privacy Policy are binding and are not affected by any advertising arrangement.

Where an advertisement links to a third party, we are not responsible for that third party's site, goods, services or claims.

10. Availability and changes

We aim to keep the Service available and working, but we do not promise it will be uninterrupted or error-free. We may need to suspend it for maintenance, security or matters outside our control, and we will give notice where it is reasonable to do so.

We may add, change or remove features. If we discontinue a paid feature you rely on, or a product entirely, we will give you reasonable notice and a pro-rata refund of any fee paid for a period you cannot use.

Products marked beta, preview or in development are supplied for evaluation, may be unstable, and may change or be withdrawn without notice.

11. Our intellectual property

The Service, its software, design, text, graphics, and the names RedAI Studios, Aurasync, Sportrack and Redmatic, together with associated logos, are owned by us or our licensors and are protected by intellectual property laws. Nothing in these terms transfers any of it to you.

Team names, competition names, club badges and broadcaster marks shown in Sportrack belong to their respective owners and are used for identification only. We are not affiliated with, endorsed by, or sponsored by any league, club or broadcaster.

12. Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded. Where a term of these terms would do so, that term does not apply to you to that extent.

13. Warranties and liability

Subject to section 12, and to the maximum extent the law allows:

• the Service is supplied "as is" and we exclude all warranties not expressly given in these terms;
• we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill, anticipated savings, or loss or corruption of data, however caused; and
• our total aggregate liability arising out of or in connection with the Service, in any twelve-month period, is limited to the greater of the total fees you paid us for the Service in that period, or A$100.

Where the law permits us to limit liability for a failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the service or paying the cost of having it resupplied.

Nothing in these terms limits liability for fraud, or for death or personal injury caused by negligence, to the extent that limitation is not permitted by law.

You are responsible for keeping your own copies of anything you cannot afford to lose. We take backups for our own operational purposes; they are not a substitute for your records.

14. Indemnity

You indemnify us against loss, damage, cost and expense we suffer arising from your breach of these terms, your unlawful use of the Service, or a third-party claim that your content infringes their rights — except to the extent we caused or contributed to it.

15. Suspension and termination

You may stop using the Service at any time and may delete your account as described in section 8 of the Privacy Policy.

We may suspend or terminate your access if you materially breach these terms, if your use puts the Service or other users at risk, if we are required to by law, or if you have not paid a fee that is due. Except where the breach is serious or unlawful, we will give you notice and a reasonable chance to fix it first.

On termination your licence ends and access stops. Sections 5, 11, 12, 13, 14, 17 and 18 survive.

16. Changes to these terms

We may update these terms as the products or the law change. The "last updated" date at the top always reflects the current version. If a change materially affects your rights we will notify you — by email or in the product — before it takes effect, and continuing to use the Service after that date means you accept the change. If you do not accept it, stop using the Service and, for a paid subscription, tell us and we will refund the unused portion.

17. Governing law and disputes

These terms are governed by the laws of Western Australia, and you and we submit to the non-exclusive jurisdiction of the courts of Western Australia and the courts of appeal from them. If you are a consumer in another country, this does not deprive you of the protection of the mandatory laws of the place you live.

Before starting proceedings, please raise the issue with us at support@redaistudios.com. Most things are resolved faster that way, and we will engage with you genuinely.

18. General

• Entire agreement — these terms, the annexes and the Privacy Policy are the whole agreement between us about the Service.
• Severability — if a term is unenforceable it is severed and the rest continues.
• No waiver — not enforcing a term is not a waiver of it.
• Assignment — you may not assign these terms without our consent. We may assign them as part of a sale or restructure of the business or a product, on notice to you.
• Force majeure — neither of us is liable for a failure caused by something genuinely outside our reasonable control.
• Notices — we may notify you by email or in the product. You notify us at the address in section 19.

19. Contact

RedAI Studios Pty Ltd · ACN 700 870 695 · Perth, Western Australia
General and support — support@redaistudios.com
Privacy — privacy@redaistudios.com
Security — security@redaistudios.com
Legal — legal@redaistudios.com

Annex A — Applications supplied through app stores

This annex applies where you obtained one of our apps through the Apple App Store or Google Play. It exists because those platforms require certain terms, and where it conflicts with the general terms, this annex applies to that app.

Apple App Store

• These terms are between you and RedAI Studios Pty Ltd only, not with Apple. Apple is not a party to them.
• We, not Apple, are solely responsible for the app and its content.
• Your licence is limited to use on Apple-branded devices you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, including any Family Sharing or volume purchase provisions.
• Apple has no obligation to provide maintenance or support for the app. Support requests come to us at support@redaistudios.com.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation in respect of the app, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are our responsibility.
• We, not Apple, are responsible for addressing any claim by you or a third party relating to the app — including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar legislation.
• We, not Apple, are responsible for the investigation, defence, settlement and discharge of any third-party claim that the app or your use of it infringes that party's intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these terms and, on your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.

Google Play

• These terms are between you and us only. Google is not a party to them and is not responsible for the app.
• Your use of the app is also subject to the Google Play Terms of Service.
• Support and refunds outside Google's own refund window are handled by us at support@redaistudios.com.

Annex B — Aurasync

Aurasync must not be used as a method of contraception. Predictions of fertile windows, ovulation and cycle dates are estimates generated from the information you record and from general population patterns. They are frequently wrong for any individual cycle, and they are not a family-planning method.

Estimates are less reliable if your cycles are irregular, if you have recently given birth, stopped hormonal contraception, are breastfeeding, are approaching menopause, or are undergoing fertility treatment.

Health data and consent

The health information you record is sensitive information under the Privacy Act 1988 (Cth) and is handled as set out in section 5 of the Privacy Policy. We collect it only with your express consent and only for the feature you are using.

Partner sharing

Partner sharing is optional and off by default. You start it, you choose what is shared, and you can revoke it at any time from inside the app without giving a reason and without contacting us. A partner cannot request or obtain access on their own initiative, and loses access to everything the moment you revoke.

A person you share with can read what you have chosen to share. Only share with someone you trust. If you need help with an account for safety reasons, contact privacy@redaistudios.com.

Minimum age

Aurasync is for people aged 16 and over.

Annex C — Sportrack

Sportrack shows scores, fixtures, results, news and broadcast information for sports competitions, and can answer questions about form, fixtures and history.

Accuracy

Scores, fixtures, statistics and news come from third-party data providers and from publicly available sources. Live data can be delayed, corrected or wrong. Sportrack is not an official source. The official record for any competition is the one published by the competition or its governing body, and that record prevails over anything shown in the app.

Broadcast and streaming information

Where the app indicates which channel or service is showing a match in your country, that information is indicative only. Broadcast rights change, vary by region and platform, and are frequently altered at short notice. Check with the broadcaster before relying on it, and before purchasing a subscription on the strength of it. We do not supply, resell or control any broadcast or streaming service, and a link or mention is not an endorsement.

Rights in sports content

Team names, competition names, logos, badges and broadcaster marks are the property of their owners and appear for identification only. Sportrack is an independent app and is not affiliated with, endorsed by, licensed by or sponsored by any league, club, governing body or broadcaster. Where we display news headlines or extracts, they link to the original publisher and remain that publisher's copyright.

Location and region

Broadcast information depends on which country you are in. Sportrack determines your country from the region setting you choose, or from an approximate country-level lookup, and you can change it at any time. Precise location is not required and is not used.

Minimum age

Sportrack is for people aged 13 and over. If you are under 16, a parent or guardian should read these terms and consent on your behalf. We do not knowingly collect personal information from anyone under 13; if you believe a child under 13 has created an account, contact privacy@redaistudios.com and we will delete it.

Annex D — Business products

This annex applies to products supplied to a business rather than to a consumer, including Albot, Redeal CRM and the PM Tracker, and to consultancy delivered under the Redmatic name.

• The organisation is the customer. Where you use a product through an employer or client, that organisation controls the account and its administrators can access the data in it, including content you create.
• Your data stays yours. On termination, we will make your data available for export in a common machine-readable format for 30 days, after which it may be deleted.
• Scheduling, dispatch and job data are operational aids, not instructions. A human remains responsible for what work is done, by whom, and whether it is safe to do it. Do not use an automated suggestion as the sole basis for a decision affecting safety, employment or a customer commitment.
• Personal information about third parties. Where your organisation puts its customers' or staff's personal information into a product, your organisation is responsible for having a lawful basis to do so, and we process it under your instructions.
• Where we have signed a separate written agreement with an organisation, that agreement prevails over these terms to the extent of any inconsistency.